how do i return my at&t phone
Include a copy of the invoice with your return and keep a copy for your records. Go back and check to make sure contacts downloads texts emails photos and other folders and files are empty.
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Tear off the bottom receipt tab from the prepaid shipping label.
. Ask Your Own Cell Phones Question. If you need to reorder a return kit go here to make a request. Have the manufacturers original packaging.
With ATT you can exchange your iPhone within 30 days of purchase. If you purchased your equipment from an authorized retailer of ATT products follow the return instructions provided by the retailer. You have 30 days to return your device or your service credit will not be applied.
Well send you a prepaid return label to ship your device back. This return policy may not reflect the policies of ATT authorized retailers. Your first step here is to check the returns policy of the shop you can find this online or sometimes on the back of your receipt.
Dont worry about a shipping address. Pack your device and everything that was included in the original manufacturers packaging. Make sure one last time that all your data is gone and that you are not leaving any personal information on the phone.
Labels usually arrive in your email within 24 hours. Remove the SIM card. You can return or exchange your device during the return and exchange period if you purchased it.
Verizon customerssign up now for protection security and support. Be in like-new condition with no physical or water damage. ATT will issue your refund back to the original payment method such as checks credit and debit cards.
You call or go to a store like OP did and get a free phone. Make a copy of the USPS prepaid label tracking number. All four major carriersATT Verizon Sprint and T-Mobilehave similar return policies.
Refunds are applied using the. If we send you a return kit. If youre a T-Mobile for Business customer request a call instead.
Completely random phone in the mail these arent guaranteed but at least they are free with no commitments. You will need your receipt. The equipment back to ATT or take it to any ATT company-owned retail store.
Most shops have a 14 or even 30 day return period when you can get your money back no questions asked. Shipping the device back. Take a picture of the tracking number.
You will receive return postage for your old phone in the package with your replacement. Send your old phone back to ATT within 10 days using the provided shipping. Put your old phone in the box and put on the prepaid label on the front.
Our prepaid return label has that covered. Reset the phone to remove all of your data text and pictures and passwords. And you may have to pay a restocking fee of 50.
Mobile Protection FAQs and Information. Not returning your device voids the ATT Trade-In Offer. Mail your device via USPS.
If youre unable to go to a store begin the return process by using the chat bubble or calling Customer Care at 1-800-937-8997. If you are returning a device through our buyback program. If the equipment you purchased directly from ATT does not meet your expectations you may return or for all equipment other.
With ATT you can exchange your iPhone within 30 days of purchase. Over the phone from AT. If youre within this period no probs.
You have 14 days to return your iPhone. From a corporate-owned AT. Up to 6 cash back Head into a store.
Return the device within the offer window. In addition if you change or give up your phone number make sure to update all your accounts that. If you bought a phone or received a discount on your plan that requires a trade-in online or over the phone well ship a return kit to you.
If we include a prepaid label in your new equipments box. For a limited time enroll and get coverage for your eligible devices. You can only return items from one order at a time.
How To Switch Phone Carriers Techbuzz By At T On the next page youll see instructions for how to complete your return. Our return policy does not reflect the policies of ATTs authorized dealers or retailers. Attach the prepaid shipping label to the return kit.
Return through the mail. Up to 25 cash back I must return my old phone and ATT told me to delete everything before returning it. If the phone or device you purchased does not meet your expectations return it by mail within 14 days from the date the equipment was shipped.
Up to 6 cash back ATT values our relationship with you and offers a return policy for equipment and services purchased directly from ATT. Take pictures of your device front to back. Pack up the equipment youre sending back to us.
That means ATT will be charging you for the phone but also crediting those charges. The process may take up to two months. Take your phone in its original packaging with your receipt back to the shop.
For help call the number provided on your invoice. If youre returning your equipment by mail or canceling your service call the number provided on your invoice. To begin this return process contact us.
Visiting an ATT company-owned store. Contact us to start the return process so we can email you a return shipping label. All four major carriersATT Verizon Sprint and T-Mobilehave similar return policies.
Your refund may be reduced by the amount of restocking or shipping fees. These are free under condition of continued service. ATT values our relationship with you and offers a return policy for equipment and services purchased directly from ATT.
Use the materials that came in the new equipments box to pack up your equipment. Carrier iPhone Return Policy.
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